BeyondTrust Remote Support

BeyondTrust Remote Support allows you to connect to target systems without security concerns and focus on resolving user issues. BeyondTrust Remote Support is designed to meet the needs of security-conscious support organizations. Its wide range of features ensures faster problem solving and efficient service desk management.

Support any desktop, any server and any mobile device

Support your work-from-home staff’s systems over the internet, even if they are behind firewalls outside your control. All supported platforms are included in the basic product, so you can consolidate and standardize your support, speed up case handling and increase the productivity of your support staff. BeyondTrust Remote Support works on any operating system: Windows, Mac, Linux, Android, iOS and Chrome. You can access and control any remote computer or device inside and outside your network, without any VPN at all.

Demo video: BeyondTrust Remote Support

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BeyondTrust Remote Support top features

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Monitor the performance of your IT help desk in real time

The Real Time Dashboard for Remote Support is the easiest way to get a screen view of interactive systems and POS applications in real time. You can measure the workload and capacity of your support staff. You can quickly access key performance indicators (KPIs), including session count, open sessions, longest wait time and number of logged in / available staff.

Different deployment options

BeyondTrust Remote Support can be deployed on-premises using physical or virtual appliances, or as a cloud solution with unique segmentation capabilities.

 

Our team will be happy to advise you at any time.

 

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Chat support

Enable live support on your website with click-to-chat, featuring real-time escalation for screen sharing and remote control to provide constant contact with end users.

Broad platform support

Compatibility and support with Windows, Mac, Linux, iOS and Android devices. Also compatible with older devices featuring RDP, Telnet, SSH, and VNC.

Differentiated access rights and roles

Granular management of teams, users, roles and settings for session permissions, enabling you to enforce a security situation with fewer privileges.

Collaboration

Resolve support cases faster by collaborating with other technicians easily and determining cost-effective escalation paths to qualified resources, while improving customer satisfaction.

Audit trail with session logs

Track your team’s performance, log and record session activities as an audit trail for security, compliance and training purposes.

Offer support in Chrome, Firefox, IE and others.

Using our HTML5 Web Rep Console, you can provide secure remote support from any browser without downloads and fix problems instantly from anywhere.

Integration

Seamlessly connect to ITSM tools such as ServiceNow, third-party authentication solutions such as Active Directory and authorization management such as BeyondTrust Password Safe.

Customization and Branding

Safeguard company branding standards and build trust by customizing your support services, including chats.

BeyondTrust is the worldwide leader in privileged access management, offering the most seamless approach to preventing privilege-related breaches. Our extendable platform enables businesses to easily increase access security levels as threats evolve across endpoint, server, cloud, DevOps and network device environments. We are trusted by 20,000 customers.

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