Support options

Standard maintenance

Standard Maintenance forms the basis of every N3K software maintenance agreement. You can add further support options to customise the service to your particular needs. Standard Maintenance includes:

  • Service on working days from 9 a.m. to 5 p.m.
  • Enquiries accepted by email, telephone and fax
  • Software patches and upgrades
  • Access to our internet support services
  • Access to the n3k ticket system
24/7 option

N3K is always available to handle critical issues on request: 24 hours a day, 7 days a week

This service can also be booked for one-off weekend changeovers and similar time-limited migration phases.

Dial-in option

Problems can often be solved very efficiently if our staff dial directly into your systems. N3K can enable this access technically for a basic fee. If and when we do dial in, it is charged according to time units. N3K gears itself to your particular security requirements and technical circumstances.

Dial-in can also be offered in conjunction with the 24/7 option. To do this we need to clarify your particular technical requirements, so that we can dial in promptly from any location.

Other options

Our aim is to meet your expectations at all times. We will be happy to prepare an individual offer for you that also meets other, more advanced requirements. Here are some examples:

  • Regular health checks (dial-in or on site)
  • Outsourcing of data maintenance
  • Alerts sent directly to n3k by your monitoring systems
  • Reinstallation of servers in the event of failure

Don’t see what you want? Then just ask!

Support options

N3K offers very extensive support options that take your individual needs into account. We can be available to you around the clock if necessary and we can dial into your network to eliminate problems.