Enhanced 24 Hour Support Option

If high availability of your IP services is business critical, the enhanced 24 hour support service will guarantee a call response time of two hours and also includes the Dial Up service.

Key Incremental Service Parameters

• Includes 7 x 24 and Dial-Up or VPN cover
• Guaranteed initial response time - maximum 2 hours from initial report

Fee Structure

• Annual Provision of Service fee
• May only be purchased for full year
• Annual Provision of Service fee
• Covers first hour in any off hours period
• Reduced hourly charge for subsequent hours in any off hours period